General Info

National Credit Act

The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It is tasked with carrying out education, research, policy development, registration of industry participants, investigation of complaints, and ensuring enforcement of the Act.

The Act requires the Regulator to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low income persons, and remote, isolated or low density communities.

The NCR is also tasked with the registration of credit providers, credit bureaux and debt counsellors; and enforcement of compliance with the Act.

The National Credit Act (NCA) applies to credit agreements with all consumers and to entities such as close corporations, companies, partnerships and trusts whose asset value or annual turnover is below a prescribed threshold (currently R1 million).

The NCA casts its net over most credit products where payment is deferred and a charge, interest or fee is payable on the outstanding balance. Typical products are: overdrafts and credit cards, incidental credit agreements, unsecured loans (personal loans), instalment agreements, mortgages or secured loans or leases and credit guarantees (suretyships).

Two new regulatory institutions have been established to administer the Act: The National Credit Regulator (NCR) is the administrative regulator dealing with issues such as research and policy development, registration of industry participants, investigation of serious complaints and will take responsibility for the enforcement of the Act. The National Consumer Tribunal (NCT) will conduct hearings into complaints under the Act.

The NCA introduces fundamental Consumer Rights including:

  • Right to be given dominant reason for credit being refused or discontinued (reason/s to be given in writing on request of the consumer).
  • Right to information in plain and understandable language in terms of which guidelines may be published.
  • Right to have access to and to challenge credit records and information held by credit bureaux, to have incorrect records of debt adjustments expunged and, to be given notification before negative information is reported to the credit bureaux.

Protection from aggressive advertising:

  • Negative option marketing is prohibited. (This occurs when goods or services are offered to you with the assertion that if you do not return the products or refuse the service within a certain time period you have ‘purchased’ them.)
  • Marketing of credit at the consumer’s home or workplace is prohibited unless the visit is prearranged or the consumer invites the credit provider to visit for that purpose.
  • The credit provider must give the consumer the option (and must not act contrary to the option selected), to: a) decline the option of pre-approved annual credit limit increases, b) to be excluded from any telemarketing campaign, marketing or customer list that may be sold or distributed, or any mass distribution of email or SMS messages. The credit provider must maintain a register of options selected.

Protection from over-indebtedness
The credit provider must conduct a proper assessment of each consumer’s ability to meet obligations, taking reasonable steps to investigate and evaluate the consumer’s:

  • Understanding and appreciation of the risks, costs and obligations of the proposed agreement.
  • Ability to meet those obligations in a timely manner in terms of the consumer’s existing financial means and debt repayment history.

A credit agreement will be reckless if the credit provider fails to conduct the required assessment, or having conducted it, enters into an agreement with a consumer despite the fact that the consumer did not appreciate the nature of the risks, costs and obligations, or could not afford them. However, the onus is on the consumer to fully and truthfully answer any request by the credit provider for information as part of the assessment required. Failure to do so will be a defence to any allegation that the agreement is reckless. The consumer may make a claim of reckless lending through a debt counsellor, who needs to investigate and seek an order from a court or the Tribunal.

All existing lendings taken before 1 June 2007 will continue to be priced as agreed under the Usury Act, but all new lendings with effect from 1 June 2007, will be subject to the pricing provided for under the NCA.

The NCA limits credit providers from claiming non-interest fees, so that a consumer can easily make a comparison between credit products if different credit providers based on limited cost. Credit providers are expected to claim costs under the interest to be charged.

The Minister is to establish an interest cap and other cost controls, prohibiting any costs other than the principle sum borrowed, interest, an initiation fee, periodic or transaction based service fees, insurance premiums for credit insurance, and delivery, installation and like charges, and collection costs. These fees, premiums and charges are subject to regulatory maximums or standards.

Surcharges for insurance and incidental costs are prohibited. All costs must be advised in advance and the consumer has the right to arrange insurance directly, rather than pay the credit provider to do so, and to choose to arrange his or her own insurance policies.


Application Requirements

The Act requires that the credit provider must provide the consumer with a pre-agreement, containing the main features of the proposed agreement and a quotation of the costs, before entering into any credit agreement which is to be binding on the credit provider for 5 days. The purpose is to provide all consumers with an opportunity to shop around for the best deal, within the 5-day period.

Credit Assessment

The consumer will be required to provide detailed information to the lender. This may include a detailed statement of income and costs, a household budget and details of other credit commitments in order for the lender to assess affordability.

Consumer Credit Records

The Act requires the credit provider, upon entering or amending or terminating a credit agreement, to report the transaction to a credit bureau.


The Act requires that credit providers keep records of all applications for credit, credit agreements and credit accounts for a prescribed time.

Payment of Accounts

A consumer may prepay any amount owing at any time, and fully pay out the account at any time, subject to a termination charge of not more than 3 months’ interest, only in the case of mortgage bonds or agreements in excess of R250 00

Download the Act (PDF Document)


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